Process
A flexible process to offer you the best service possible.
We’ll take you through some of the stages you might experience when you place an order with Velo below. This process is really flexible and can be adapted to suit you and your needs, whether you’re just looking for a Velo to gain city compliance or you’re developing a state-of-the-art apartment complex.
There’s a Velo and a process to suit you. Just ask us.
Here's how it works.
Step 1
Request a quote
Contact the Velo team and request a quote. For wholesalers, this will look a little bit different.
Step 2
Consultation
For direct customers – speak with our team over the phone so we can understand your specific needs. For wholesalers – book an obligation-free consultation with one of our friendly staff.
Step 3
Design consultation
Ideal for developers, architects and urban designers, the design consultation allows you to send your layout and building plans to us and have our design team mock up your bike space with our Velo range.
Step 4
Place your order
We’ll send you a customised quote or proposal. You can place your order as soon as you’re ready to go ahead and we’ll begin fabricating your products here in our Brisbane workshop.
Step 5
Shipped directly to you
Once your Velo products are ready, we’ll ship these directly to you. This can be to your home, business, or directly to the worksite.
Are you an architect, developer, urban designer, or council officer?
Our general process above offers you some insight into how ordering your Velo will work. When it comes to architects, wholesalers, council officer, and commercial developers, this looks a little bit different. We really put in the time and effort to build positive relationships with you so that you can rely on us for your evolving needs.
You’ll have your own Velo account manager who you can contact directly when you need new products or a design created for your next project. Velo is committed to making your experience simple.
Say 'Velo!' to a new standard in bicycle parking.
Get started with Velo’s sleek, stylish urban-designed bike racks or let us design you a space fitting for all bike parking and end-of-trip bicycle facilities.
It’s obligation-free